Refund policy

Money-Back Guarantee

Wrong prediction? No problem. We stand by our service with a 100% money-back guarantee.

Our Promise to You

  • 100% refund if our prediction is wrong
  • Or choose 150% store credit instead — issued instantly, never expires, works on any NubHub product
  • Automatic refund if scan image is unclear
  • No questions asked - we trust you
  • Cash refunds processed within 5-7 business days
  • Keep the prediction result as our gift

What's Covered

  • The wrong-prediction guarantee applies to 12-week nub theory readings (Essential, Premium and Deluxe).
  • Ramzi early readings (6–8 weeks) are just for fun and aren't covered by the wrong-prediction guarantee — that's why they cost a fraction of a full reading. The automatic unclear-scan refund still applies.

How It Works

  • Wait for Your 20-Week Scan — Complete your 20-week anatomy scan to confirm the gender.
  • Submit Your Request — Upload your 20-week scan and provide your prediction details.
  • Receive Your Refund — We'll verify and process your refund within 5-7 business days.

How to Request a Refund

The fastest way: open the guarantee claim link in your result email and pick cash or 150% credit — the credit option is issued on the spot.

Or email us with your email address, your Prediction ID (found in your confirmation email), and your 20-week scan (JPG or PNG, max 10MB). We'll email you within 24 hours with your refund status.

support@nubhub.baby

Time Limit

Refund requests must be submitted within 30 days of your 20-week scan date.